Technical Support


Did you know that we provide free telephone, email, and webinar support?

You call. We help!

Our Technical Support experts are delighted to answer your questions, and to provide guidance to help you install, configure, and use XL.

Get Help

Additional Support Options

Deployment Audit

Verify that your XL is configured to accurately collect data. A Deployment Audit is a web-based review with one of our most experienced XL experts using our XL Deployment Audit checklist. We will review your deployment to provide suggestions and guidance on how to optimize your configuration. FREE

Documentation Center

Every XL Productivity Appliance™ has an integrated online Documentation Center that includes the XL Quick Start, XL User Guide, XL Configuration Reference, and XL Developer Guide. FREE

Professional Services

Reserve a block of time with a Vorne Engineer or Improvement Specialist. Professional Services are reserved blocks of phone and/or development time to provide customized remote training and remote step-by-step assistance to configure XL for your application. $150 Per 1-Hour Block

Onsite Training and Consulting

Custom implementation and training support for managers and plant floor teams provided by Vorne and our network of XL-trained consultants.

Onsite System Integration

Assistance with integrating XL into your existing infrastructure (e.g. ERP systems, databases, and messaging systems). Provided by Vorne's network of XL-trained system integrators.

International Support

Vorne maintains a growing family of international partner companies that have XL specialists on staff. Areas served by these partner companies include Mexico, Europe, Southeast Asia, Middle East, Africa, and Australasia.